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If you are not entirely satisfied with your purchase, we're here to help.
You have 14 working days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in its original packaging.
You will also need proof of purchase.
In the rare and unfortunate case of a technical issue with your Photon LED™ please contact us to register the fault.
Once the fault has been registered, we will arrange a prepaid shipping label for you to send us the faulty module(s) back.
Once we have received the faulty module(s) we will inspect them for signs of improper use, i.e. tampering with module, damage to outer casing and/or lens-plate.
Once all checks have been completed, we will contact you to confirm whether your case has been successful. If you have indeed been successful, we will arrange re-delivery of your replacement module(s).
Once we have received the item(s), you will be notified of our having received it. The item(s) will then be inspected for any signs of misuse or handling. Once the inspection is complete, you will be notified of whether your request for refund has been successful or not.
If approved, we will initiate a refund via original method of payment.
You will receive the refund within a certain number of days. Depending on your card issuers policies.
You will be responsible for the shipping costs related to returning the item(s).
Shipping costs are non-refundable.
If you have any questions on how to return your item to us, please contact us